You can definitely Return or Exchange any product purchased by Filmstarlook.com. You have 15 days Cooling-off period in which, you can decide whether to keep the jacket or not. Hence, if you are not 100% satisfied for any reason with our product, simply send it back to us for either full refund or for an exchange. After 15 days, this option will no longer be available.
Any leather jacket purchased can be exchange or returned within 15 calendar days if:
1. It is not made exactly as shown in the image (Note: Some difference may occur from those worn by the celebrities as we cannot make it precise to the celeb worn outfit)
2. If there is any size issue, which is made incorrectly from our tailors.
3. If it is torn or spoiled while shipping.
We also offer store credits to our customers, which they can use in their future purchase from our online store.
Every Return or Exchange must be returned to our warehouse where it was shipped out from (could be international). Please remember informing us before you send us any Return / Exchange of the product and also contact us via email at firstname.lastname@example.org for returning address.
Mentioned below are a few companies’ conditions that you must follow, in order to be eligible for the return/exchange of any purchased Leather jacket from Film Star Look:
- You can definitely Return/Exchange product purchased by Filmstarlook.com. You have a complete 15 days to either Return or you can also Exchange the outfit if you are not 100% satisfied with our product. This option will no longer be acceptable after 15 days.
- For customer’s satisfaction, we offer store credits, which they can use for their future purchase when they return their jacket and not buy another outfit at the same moment. There is no time limit to use your store credit, so you can wait until the new movie release as well.
- If the jacket is anyway torn, damaged, abused, or misused, then you are not allowed to get Return/Exchange option anymore.
- The requisition of cancellation your order will be only entertained upon following conditions mentioned here:
- For cancelling order within 3 days, there will be a 25% deduction of total amount.
- For cancelling order within 7 days, there will be a 45% deduction of total amount.
- No request for cancellation will be honored if it is received after 7 days from the date of placing the order.
- Before shipping any of our jackets, we ensure that each jacket matches the quality standards. If it gets damaged during shipping time for any reason, you are allowed to obtain a new jacket with expedited delivery at our cost.
- All Returns/Exchanges must be returned back to our warehouse from where it originally came from. Please remember to inform us that you are sending a Return via email at email@example.com for the address.